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To
achieve at least 80 percent customer enjoyment
index in providing the services;
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To minimize customer complaints towards achieving ‘zero
complaint’ status.; |
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To ensure that all teaching staff are qualified and
experienced; |
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To ensure that 90 percent of the students will continue
their studies in the following semester; |
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To ensure 80 percent of the students pay their tuition
fees within the stipulated time period; |
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To provide 40 hours of training to both support and
management staff in accordance with the Annual Training Schedule; |
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To acquire at least 70 percent of attendance in
Professional Development Programmes held |